Getting help

If Bertram is not behaving the way you expect, or you want something it does not yet do, there is a clear path for each case. The docs cover how things are meant to work; these channels are for when you need a human or want to shape what comes next.

The right channel

• General questions — Support is the front door for anything you are stuck on, including account and billing questions.
• Something is broken — file a bug report. Tell us what you expected, what happened, and the steps to reproduce it. The more specific, the faster we can fix it.
• Something is missing — submit a feature request. We genuinely read these, and they shape what we build.

When reporting a problem, a few details go a long way: which account it happened on, roughly when, and what you were doing at the time. That context turns a vague report into something we can act on.