Getting help

If Bertram is not behaving the way you expect, or you want something it does not yet do, there is a clear path for each case.

The right channel

• General questions — Support is the front door, with a FAQ covering the common ones and links to everything below.
• Something is broken — file a bug report. The form asks for a short summary, what happened (steps to reproduce, what you expected, what you got), and how severe it feels. The more specific, the faster the fix.
• Something is missing — submit a feature request: what you would like Bertram to do and how much it matters to you. We genuinely read these, and they shape what gets built.

When reporting a problem, a few details go a long way: which account it happened on, roughly when, and what you were doing at the time. That context turns a vague report into something we can act on.